
Philosophy
Excellence as a habit — choices guided by quality, speed and transparency.
EXCELLENCE IS NOT AN ACT, IT IS A HABIT
Our company has grown with the objective of offering an excellent service, impeccable in every respect, in order to satisfy every customer request.
We have invested time, money and expertise to understand customers' purchasing experiences, their needs and requests, the information they search for most and their pre- and post-sales expectations.
We believe in these values so strongly that we have turned them into a company creed. Each of the following principles supports our daily decisions.
QUALITY
The aftermarket offers endless options and brands for your motorcycle. However, every product differs in both quality and price. The right question is: “Is the product better than the original? Is the cost proportionate to the actual quality?”
For this reason, every day we analyse the products we distribute and those available on the market in order to offer you selected items with specifications comparable to, or where possible better than, the originals. We compare hundreds of codes every day to guarantee you the best quality/price ratio and, by collecting your feedback, we try to improve the products of the brands we distribute.
AVAILABILITY AND DELIVERY TIMES
Although we aim to guarantee an availability rate above 99%, the breadth of our range, the temporary unavailability of certain items and variable market demand may mean that not everything is always available in real time.
To help you choose, we have created a system fully integrated with our warehouse that allows you to view product availability in real time. Efficient warehouse management allows us to process orders received by 15:00 on the same day, delivering them via GLS courier within 24/48 hours depending on the area in Italy.
PRICES AND PAYMENT METHODS
Offering the best price without giving up excellent service is our greatest challenge. To achieve this, we use the best technologies available to minimise errors and automate the flows of information, money and goods. Our philosophy is always focused on reducing transaction times and minimising waste. This has allowed us to optimise volumes, reduce costs and errors, and offer a streamlined, flexible, efficient and economical service.
Another strength of our company is flexibility in payments. We offer the possibility to pay in real time by credit/prepaid card, cash on delivery, or by bank transfer following order confirmation by one of our operators.
FEEDBACK
The automatic post-order feedback system allows us to collect voluntary customer opinions. Our feedback, in addition to being public for transparency, is the most important source of information. Thanks to user comments, we have been able to refine the service by adapting it to their expectations.
WARRANTIES, SUPPORT AND RETURNS
Our slogan, “The shop around the corner… for everyone”, is not just a slogan. Being “close” to customers does not only mean delivering goods quickly, but also being available for technical questions, knowing how to resolve any product-related problems and offering a complete service, both before and after the sale.
Having problems with one of our products? Questions about our items? Need a quotation? Contact us by email or phone. You will receive a response as soon as possible.