Fast Shipping

Orders containing products available in stock and with payment confirmed by 15:00 are shipped on the same day.

Shipping Rates

Shipping costs are calculated automatically during the purchase process based on several factors, including:

• Destination country
• Weight and volume of the products
• Type of items ordered
• Delivery method available for the selected destination

The exact shipping amount is always displayed in the cart and on the checkout page before order confirmation.

Any free shipping promotions are automatically applied when available for the destination country and the items included in the order.

Order Processing Times

Orders containing exclusively products available in stock and with payment confirmed by 15:00 (CET/CEST) are normally handed over to the courier on the same business day.

Orders received after this time or on public holidays and days preceding public holidays are processed on the next available business day.

Products available in stock are generally prepared and shipped within 1 business day from payment confirmation.

In the case of products not immediately available, made-to-order items, customizations, or special processing, preparation times may vary and will be indicated on the product page or communicated by our customer service.

Delivery Times

Delivery times depend on the destination country, the selected courier, and the delivery location.

The updated transit time estimate is displayed during the purchase process and may vary depending on:

• Geographical destination
• Carrier availability
• Holiday periods
• Any customs inspections for shipments outside the EU
• Exceptional circumstances beyond the control of DAST S.R.L.

The indicated times should be considered estimates and do not constitute an essential or guaranteed term.

Shipment Tracking

When the order is entrusted to the carrier, the customer receives a communication containing the tracking number and, where available, a direct link to the shipment tracking system.

The updating of tracking information depends on the carrier's information systems and may require several hours after the shipment has been handed over.

Free Shipping

Where applicable, free shipping is automatically applied to orders that meet the promotional requirements indicated in the cart or in the related commercial campaigns.

Unless otherwise specified, any minimum purchase thresholds and limitations are displayed during the purchase process.

Delivery and Goods Inspection

Upon delivery, the customer is invited to verify:

• The integrity of the packaging
• The number of packages received
• The absence of visible damage to the products

Any visible anomalies must be reported to the courier at the time of delivery and promptly communicated to our customer service.

Transport Responsibility

DAST S.R.L. organizes shipments through selected professional carriers.

For purchases made by consumers under the applicable regulations, the risk of loss or damage to the goods transfers to the customer upon physical delivery of the products.

For sales made to professional customers (B2B), unless otherwise agreed in writing, the risk transfers in accordance with the applicable general terms and conditions of sale.

Failed Delivery or Incorrect Address

It is the customer's responsibility to provide complete and accurate delivery information.

Any costs arising from incorrect or incomplete addresses, refusal of delivery, or failure to collect the shipment may be charged to the customer to the extent permitted by the applicable regulations.

Support

For any information regarding shipments, deliveries, or order tracking, customers may contact our customer service using the contact details provided in the website's Contact section.