Returns & Refunds

1. Return and Refund Policy (B2C Consumers)

This Return and Refund Policy applies exclusively to Consumer Customers (B2C) in accordance with applicable European consumer protection legislation.

For Business Customers (B2B), repair services, machining services, cylinder reconditioning services and all other contractual conditions, the General Terms and Conditions of Sale shall apply and supplement this policy.

2. Right of Withdrawal

If you purchased as a consumer, you have the right to withdraw from your purchase within 14 days from the date you receive the goods, without providing any reason.

To exercise your right of withdrawal, simply notify us by e-mail at info@nrteam.it or by any other traceable means of communication.

After notifying us, the products must be returned within the time limits established by applicable law.

3. Return Conditions

To qualify for a refund, products must:

  • be new and unused
  • show no signs of installation, assembly or use
  • include all accessories, manuals and original documentation
  • be returned in their original, sealed and undamaged packaging

The following products cannot be returned unless otherwise required by applicable law:

  • customised or personalised products
  • products specially ordered at the customer's request
  • discontinued or non-catalogue products ordered specifically for the customer
  • repair, machining, cylinder reconditioning, surface treatment or other services already performed
  • any other products or services excluded from the statutory right of withdrawal

4. Return Shipping Costs

Unless otherwise agreed or required by law, return shipping costs are the responsibility of the customer.

Products must be returned to the address provided by our Customer Service or to DAST S.R.L.'s registered office.

5. Refunds

Once the returned products have been received and inspected, the refund will be processed within 5 business days.

Whenever technically possible, refunds will be issued using the same payment method used for the original purchase.

If the product has suffered a reduction in value due to handling beyond what is necessary to establish its nature, characteristics and functioning, the refund may be reduced to the extent permitted by law.

6. Product Exchanges

If you wish to exchange an item for another product, please contact our Customer Service before returning the goods. We will assist you in finding the most suitable solution.

7. Contact

DAST S.R.L.
Strada Antolini 2/TER
43044 Lemignano di Collecchio (PR)
Italy

8. Relationship with the General Terms and Conditions of Sale

This page provides a summary of the return policy applicable to Consumer Customers (B2C).

For the complete contractual terms, including exclusions from the right of withdrawal, provisions applicable to Business Customers (B2B), repair services, reconditioning services and all other contractual clauses, please refer to our General Terms and Conditions of Sale, which supplement this Return and Refund Policy.